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Support TV & Streaming. Restart your X1 TV Box. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote. The channel might not change, the image might be frozen, the playback features may not work, and so on. Step 1 – check for power. The first thing you have to do is to check if the television and the box are receiving power. Step 2 – Check if the TV is working. Step 3 – Check the connections.Jul 1, 2020 · 6 Messages. 4 years ago. They are ok. We came home, turned on tv & couldn't change the channel - which happens ALL THE TIME so reboot the box which usually works but now, almost 2.5 hrs later, box won't reboot. I am ready to cancel Xfinity. Hate them. 0. 0. Box is stuck reading "1PSE" or "LPSE". On your smartphone, open the Xfinity My Account App. Locate the “TV Option” on the main screen. Select your Xfinity cable box. Select “Troubleshoot”. Choose “System Refresh”. Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by ...Aug 4, 2019 · This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). How to find and resolve an error code. Type the error code exactly as you see it into the Ask Xfinity search bar above (e.g., "XRE-00018", "Unable to Play Video," etc.). You can …Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Tue 27 February - 2024. In general, you’d rather confront somebody about issues, have any necessary frank discussions, settle potential conflicts, then move on. However, certain individuals take ages to decide how they feel. Gently but firmly, explain that with things moving so swiftly, the decisions they’re struggling with should be left ... If you want to use Xfinity X1 or Xfinity Flex, you'll need to reconnect your service. If you think you’re seeing this message in error, restart your TV Box. Press and hold the Power button on the front of your TV Box for two seconds. Release the button and wait two additional seconds. Press the Power button once more to turn your TV Box back on. Use Caller ID. Caller ID displays the phone number of the incoming call on your Caller ID unit, so you can decide whether to pick up the phone. If you don’t answer the call, it will be forwarded directly to your voicemail. We don’t provide phones that work with Caller ID, so make sure whichever phone you get works with Caller ID.I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Best. AutoModerator • 1 yr. ago. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support.Apr 17, 2020 · 1Pst on main X1 Box (DVR) Well, I am going to post this here since phone support is absolutely useless. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. About four days ago, my X1 DVR box died. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". You can access ESPN's streaming content several ways: Sports On Demand on X1 - Press the Xfinity button on your remote, navigate to On Demand and then select Sports. Sports Guide on X1 - The content can be found in the Browse rows once there. Learn more about the Sports Guide on X1. Sports Team pages. ESPN …X1 DVR Box Stuck in Reboot. Hello, My X1 box is currently keeps cycling its boot process with 'boot' displaying on the box display. It makes some clicking noise and then goes to reboot again. I've tried multiple reboots of everything in my setup and I've also tried leaving the box off for a week or so and rebooting.The Xfinity app displays a "Door/window sensor offline" message. Restart the door/window sensor by removing its battery, waiting a few seconds, then reinserting the battery. If the message remains, replace the battery with a fresh battery. If you have recently moved your gateway to a new or different location or have recently …18. 0. Responses. Accepted Solution. toddk01. New Poster. •. 2 Messages. 3 years ago. It seems to be a common issue with Xfinity Set top boxes. Occasionally …To access settings, press the Xfinity button on your remote and arrow over to the gear icon. In Device Settings, there are a few items to consider. In Video Display, you may need to tweak two ...It stubbornly refuses to sync or download email. For some reason this problem is restricted to the 12 Max; I also have Comcast email set up through the iOS app on my iPad Air 3, and that is able to sync. I have deleted and reentered the account, but it can't even connect to the server to verify the information; it just …Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.X1 Box Stuck In A Restart Loop. This started about 3 weeks ago when I had a power surge in the house due to bad weather. Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After following the instructions to check ...Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Turn off the TV’s power and unplug it first. Then remove the HDMI cable from either the box or the television (it doesn’t matter which). Turn the TV back on and plug it back in. Finally, turn the HDMI back on and make sure the TV is connected to the HDMI 1 input channel.Device Settings lets you: Control the brightness of the lights on your TV Box. Turn Closed Captioning on/off (also available in the Accessibility Settings ). Turn Voice Control on/off. Set audio/video resolution settings. View your best available video resolution. Manage the screen saver, power saver or device name.All Comcast cable boxes include a remote control when they are rented from Comcast. By default, the remote control is programed to work with the cable box, an RCA television and a...For the initial setup of voicemail, follow the appropriate steps. The setup call needs to be made from your home phone. Dial *99 or enter the Xfinity Voice number. Follow the recorded prompts to create a password and record a personalized greeting. Note: If you receive a message that says, "You must do your initial setup from your …Solution code. To resolve this issue, you may need to try the following: Ensure cable connections are tightly secured. Unplug TV Box from electrical outlet. Wait 10 seconds, then plug back in to restart. For more information, please see Restart Your X1 TV Box. If you continue to experience issues, please Contact Us using the method that is most ...Description. 4. Replay the message. 5. Listen to the message envelope. (The message envelope contains the date, the sender’s phone number (if available), and the message length.) Note: If the caller is a customer of Xfinity Voice and voicemail, the caller's name (if recorded to the mailbox) or phone number (if the name is not …First, locate the connection between the cable and the wall, and twist it to the right as far as it will go. A good rule to go by is "finger-tight." Make it as tight as you can without the help of a wrench or tool. Next, find the point where the cable connects to the back of your equipment. Again, twist the connection to the right, finger-tight.• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send itAug 24, 2022 · What do you do when your Xfinity box says cast? The large box says Cast. I’ve unplugged each and restarted. that is part of the bootup sequence (ca=cable, st=status). try connecting the same set top box to the modem’s cable from the wall and see if it progresses to a complete bootup based on the front display.Dec 24, 2020 Last Updated: May 12, 2021. We all have different reasons to reboot the TV’s cable box. In many situations, we reboot to make the programs load properly. You are sometimes …Mar 30, 2021 · To Set Up Your Clock Display. Press Menu twice on your silver Comcast remote control. Select Setup. Select Cable Box Setup. Use the arrows on the remote to select Current Time under Front LED Display. Press OK/Select on the remote. I no longer work for Comcast. 3 years ago. 0. In Settings. go to Sound and Video an play with the HDMI Auto and the resolution. You should get something at 720p. Try HDMI plain and HDMI auto. After you get a pic, try changing the res to 1080. Odog4ever. • 10 yr. ago. Well my X1 Xfinity/Comcast box works with my Xbox One. What to know when updating your Xfinity X1 TV Box. You can view our OTT streaming partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes. If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps. Gold Problem Solver. •. 5.8K Messages. 4 years ago. @idamp1922 wrote: conected the new box, wont update wont load, says cables are loose and they are not I can not fix the issue reset too many times to count. Have you read the directions and connected the cables to proper inputs?You can also try resetting the cable box by pressing and holding the “Power” and “Menu” buttons on the front of the box for 10 seconds. Authorize your device When your Xfinity cable box ...What do you do when your Xfinity box says cast? The large box says Cast. I’ve unplugged each and restarted. that is part of the bootup sequence (ca=cable, st=status). try connecting the same set top box to the modem’s cable from the wall and see if it progresses to a complete bootup based on the front display.Dec 24, 2020Aug 24, 2022 · What do you do when your Xfinity box says cast? The large box says Cast. I’ve unplugged each and restarted. that is part of the bootup sequence (ca=cable, st=status). try connecting the same set top box to the modem’s cable from the wall and see if it progresses to a complete bootup based on the front display.Dec 24, 2020 With that said, in my experience, the cables themselves give out more often than the plug on the back of the box. If you need further assistance, just let us know. You can locate the nearest store and schedule an appointment, here - https://comca.st/3Ib0zAP. I am having a problem with signal drop on my tv and I have isolated the problem to the ...If your Xfinity box says “boot” and doesn’t boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. If it does this continuously, …If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. On occasion, your power may start working before your Xfinity services. In those situations, we ask for your patience — our teams work hard to get our services back up and running so you can be connected again.Comcast Corp (NASDAQ:CMCSA) CEO Brian Roberts is known for lining up a huge deal every five years.  The company's last si... Indices Commodities Currencies ...The channel might not change, the image might be frozen, the playback features may not work, and so on. Step 1 – check for power. The first thing you have to do is to check if the television and the box are receiving power. Step 2 – Check if the TV is working. Step 3 – Check the connections. Xfinity cable box says sist Si st on cable box On xfinity box it says 515t Comcast sist . Community Experts online right now. Ask for FREE. Ask Your Question Fast! ... How do I refresh my Comcast cable box? To refresh your Xfinity cable box, press the A button on your Xfinity remote, select the system refresh tile, and press ok on the refresh now option. How long does it take for a Comcast cable box to reset? In most cases, Comcast cable boxes should reset in about 15 …Español. Troubleshoot your Xfinity On Demand issue from a list of common error codes.From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. You may also say "System Refresh" into your Xfinity Voice Remote or try a System Refresh online.. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 …Here are some troubleshooting tips to try to fix the “No Signal” message: Check the cable connections: Ensure that the cable connecting the cable box to the TV is securely plugged into both ends. If possible, try using a different cable. Check the TV’s input selection: Make sure that the TV is set to the correct input for the cable box.X1 DVR and On-Screen Guide overview video. Check out this informational video to learn more about the Xfinity X1 On-Screen Guide and DVR functions. Learn how to navigate the guide, manage your DVR settings, delete recordings and more!Aug 24, 2022 · To reset a Comcast signal through the help menu: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. …. After the refresh finishes, the box will automatically restart. More items…•Apr 6, 2022. iPhone/iPod touch: If you're a Comcast DVR user, you just got one very good reason to download the Comcast Mobile App for your iPhone: The free app manages your DVR recordings so y...Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.You can also try resetting the cable box by pressing and holding the “Power” and “Menu” buttons on the front of the box for 10 seconds. Authorize your device When your Xfinity cable box ...Try the reset button in the back of the modem, push in and hold for 10 sec. . if that don`t work close your tv box off and then on again.. if your screen is blackout and no sound could be the tv.if you have a power adapter for the box disconnect it, then reconnect it to the power outlet.Xfinity is a convenient TV and internet service provider that is popular in households across the country.Despite their longstanding success, you are bound to experience some issues with your cable box from time to time.One of the most common problems people experience with their Xfinity box is it saying “boot” constantly without …I can assist with troubleshooting your X1 box issue. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me. I'm having the same problem. Need help installing your new Xfinity X1 TV Box? Check out this informational video to learn what's included in your Getting Started kit, how to activate service, how to program your remote, and more! Apr 17, 2020 · Did all of the above again, but no Joy. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. The new box gets past "boot" but displays "1Pst" message". The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Xfinity Community Forum. TV. X1. getting boot then case. app... U. user_9ydkz0. 1 Message. Saturday, October 7th, 2023 10:39 PM. getting boot then case. app says box offline. cable froze in middle of a show. never came back. did all things prior to reboot. got boot then case. tried to boot through app which said …Turn off the TV’s power and unplug it first. Then remove the HDMI cable from either the box or the television (it doesn’t matter which). Turn the TV back on and plug it back in. Finally, turn the HDMI back on and make sure the TV is connected to the HDMI 1 input channel.All the top apps. Including Netflix, Disney+, and Max. Enjoy Xumo exclusives and original movies as well as 300+ free TV channels with the Xumo Play app. Plus, Xumo Stream Box from Xfinity lets you easily watch NOW TV using the Xfinity Stream app and Peacock Premium. Xfinity Internet required. Separate …Connect using WPS. If you choose Initiate Pairing, you'll have two minutes to press the WPS key on your xFi Gateway to complete the pairing process. Note: The WPS button on the xFi Advanced Gateway (XB7/XB8) is located on the rear of the device. The top status light will blink when the WPS button is pressed. Learn to pair an Xi5, Xi6, or XiOne ...Apr 17, 2020 · 1Pst on main X1 Box (DVR) Well, I am going to post this here since phone support is absolutely useless. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. About four days ago, my X1 DVR box died. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". iPhone/iPod touch: If you're a Comcast DVR user, you just got one very good reason to download the Comcast Mobile App for your iPhone: The free app manages your DVR recordings so y...Device Settings lets you: Control the brightness of the lights on your TV Box. Turn Closed Captioning on/off (also available in the Accessibility Settings ). Turn Voice Control on/off. Set audio/video resolution settings. View your best available video resolution. Manage the screen saver, power saver or device name. Troubleshooting your video service using the app. Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot problems with those features. Note: You may need to scroll down to see all available options, including Parental Controls and ... Support TV & Streaming. What the LED lights on your X1 TV Box mean. Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of …Connect using WPS. If you choose Initiate Pairing, you'll have two minutes to press the WPS key on your xFi Gateway to complete the pairing process. Note: The WPS button on the xFi Advanced Gateway (XB7/XB8) is located on the rear of the device. The top status light will blink when the WPS button is pressed. Learn to pair an Xi5, Xi6, or XiOne ...Oct 13, 2021 · Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Support TV & Streaming. Get user guides for your TV Box. You can learn more about your Xfinity TV Box for your TV and download the user manual or open source license information here. How it works. Find your TV Box below and click the appropriate link to view the user manual and other support materials. The Apple TV+ app is rated as TV-MA, so locking TV-MA under X1 Settings > Parental Controls > TV Rating Locks will also require the use of a Parental Control PIN to access. In addition, Apple TV+ has its own parental control settings you can access and modify. Note: Once the Apple TV+ app is launched, your X1, Xumo Stream Box, or Flex parental ...Learn More. Access to Peacock, Netflix, YouTube, Hulu, Spotify, ESPN Deportes, ESPN3, Pandora, iHeartRadio and Prime Video on Xfinity X1 requires an eligible set-top box with Xfinity TV and Internet service. Subscriptions required to access Peacock, Netflix, Hulu, Spotify, Pandora, Amazon Prime Video, and Disney+. Peacock Premium is $5.99/month.X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different model TV Boxes that you may have, including the XG1, XG2, XG3, XG4, RNG150N and XiD. While you may have these devices in your home, it does not necessarily mean they …My large box is displaying the word cast; how do we remove it? My large box is displaying the word cast; how do we remove it? Skip to main content. Home. Welcome. Getting Started. Sign in. X1. ... I am sorry to hear that you are experiencing issues with the Xfinity Video equipment and services. When you turn on your television, does …1 year ago. I've had a similar issue. We have a new TV attached to the box (Samsung). I can't pause I get "Pause isn't available. This set-top box doesn't support it. Without Pause - I can't fast forward. I also can no longer rewind (I get the same error). This used to work just fine.Aug 24, 2022 · To reset a Comcast signal through the help menu: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. …. After the refresh finishes, the box will automatically restart. More items…•Apr 6, 2022. Gold Problem Solver. •. 5.8K Messages. 4 years ago. @idamp1922 wrote: conected the new box, wont update wont load, says cables are loose and they are not I can not fix the issue reset too many times to count. Have you read the directions and connected the cables to proper inputs? The Wireless TV Box can be placed anywhere it can maintain a wireless connection to your wireless gateway or WiFi Boost Pods. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up ... From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. You may also say "System Refresh" into your Xfinity Voice Remote or try a System Refresh online.. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 …X1 DVR Box Stuck in Reboot. Hello, My X1 box is currently keeps cycling its boot process with 'boot' displaying on the box display. It makes some clicking noise and then goes to reboot again. I've tried multiple reboots of everything in my setup and I've also tried leaving the box off for a week or so and rebooting.Say “Skadoosh” to your old plan and get our best price for 2 Unlimited lines. $30 /mo. per line. Switch to Xfinity Mobile. Save on Xfinity Digital Cable TV, High Speed Internet and Home Phone Services. Enjoy entertainment your …X1 DVR and On-Screen Guide overview video. Check out this informational video to learn more about the Xfinity X1 On-Screen Guide and DVR functions. Learn how to navigate the guide, manage your DVR settings, delete recordings and more!Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1.Support TV & Streaming. Get user guides for your TV Box. You can learn more about your Xfinity TV Box for your TV and download the user manual or open source license …Feb 22, 2023 · We will be happy to help! To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces ... Aug 24, 2022 · What do you do when your Xfinity box says cast? The large box says Cast. I’ve unplugged each and restarted. that is part of the bootup sequence (ca=cable, st=status). try connecting the same set top box to the modem’s cable from the wall and see if it progresses to a complete bootup based on the front display.Dec 24, 2020 Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 …This article provides instructions on pairing your X1 Wireless TV Box, Flex streaming TV Box (Xi5, Xi6, or XiOne), or your XG1v4 X1 TV Box with a Bluetooth device. This will allow you to stream audio to the device from your TV Box.Comcast can no longer say it has the "fastest internet in America" in ads to cast superiority over rival services like Verizon FiOS By clicking "TRY IT", I agree to receive newslet.... X1 DVR and On-Screen Guide overview video. Check out this informationAug 4, 2019 · This video will show you two ways to reset your Xfinity cable box says sist Si st on cable box On xfinity box it says 515t Comcast sist . Community Experts online right now. Ask for FREE. Ask Your Question Fast! ... Troubleshooting your video service using the app. Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot problems with those features. Note: You may need to scroll down to see all available options, including Parental Controls and ... Prepare for your upcoming move online and stay connected You can access ESPN's streaming content several ways: Sports On Demand on X1 - Press the Xfinity button on your remote, navigate to On Demand and then select Sports. Sports Guide on X1 - The content can be found in the Browse rows once there. Learn more about the Sports Guide on X1. Sports Team pages. ESPN … Xfinity Set Top Box - XG1v4 (VOR 16:9 1080p...

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